Is Responding Quickly to Potential Patient Inquiries Still Important?

While we’ve retired the Private Relay system that enabled us to track your response rate and time in the RealSelf Dashboard, responding quickly to inquiries is critical to meeting consumer expectations.

Our data shows that 58% of RealSelf consumers expect you to follow up on their inquiry within 1 hour, and if you do, you have a 76% increase in conversion to consultation versus practices who wait the industry standard two days.

For educational resources, best practices, and coaching on inquiry management and improving your response times to meet consumer expectations, visit the RealSelf Insights Center.