You may be removed from the program if:
- You leave the Spotlight program
- A trend of negative feedback continues after multiple customer complaints and coaching about the same issue
- Your RealSelf account status changes
- There is a change to your medical license status
- You no longer carry medical malpractice insurance
By making the RealCare Promise and joining the program, you agree to alert us within two business days if the status of your medical license changes, or if your medical malpractice insurance is no longer valid.