The RealCare Promise program is an effort to help RealSelf members get the highest level of customer service. It does not guarantee patient satisfaction for medical or aesthetic treatment results. There is no refund policy as part of the RealCare Promise. However, providers who make the RealCare Promise pledge to provide transparent information about your revision options and are required to have medical malpractice insurance.
The RealCare Promise is not a substitute for due diligence in picking the right provider for your individual needs. Meet with more than one doctor and read our 20 questions to ask at a consultation for tips on finding the provider most likely to give you a good result.