What Happens If I Get Negative Feedback From a RealSelf Community Member?

When someone submits negative feedback for you or your office, we will contact your office to confirm the communication and help avoid fraudulent or duplicate reports. When we have verified the report, you will have the opportunity to resolve the issue with the community member and potentially avoid a public negative review.

If we see a pattern of negative feedback for the same issue, we will send you a warning and provide suggestions to help you improve your service.