RealSelf Connect FAQs

​How much does it cost to participate in the pilot?
How long does the program last?
How do I handle incoming email leads?
What if my staff responds to the lead before the Connect Assist?
Will you also handle my phone leads?
What happens if my staff doesn’t answer the phone?
Will you provide any reporting on the the types of leads or on the availability of my staff as part of the pilot?
Will you offer any additional marketing campaigns as part of Connect Assistant program?


​How much does it cost to participate in the pilot?
There is no cost to participate in the pilot. However, if you choose to stop advertising on RealSelf you will be removed from the Connect program.

How long does the program last?
We communicated to Doctors that the Pilot will run for 90 days. We will continue to reassess and modify the program as each pilot nears completion.

How do I handle incoming email leads?
Doctors participating in the Connect program should not reply to any email lead originating  from RealSelf. All leads will initially be handled by Connect Assistants and then handed off to the office management staff.

What if my staff responds to the lead before the Connect Assist?
If a member of your staff does reach a lead prior to the RealSelf Connect Assistant please send an email to connectteam@realself.com with the contact’s name so the Assistant does not reach out to the lead.

Will you also handle my phone leads?
No. We are limiting assistance to email leads.

What happens if my staff doesn’t answer the phone?
If your staff is unavailable when the RealSelf Connect Assistant calls with a lead, the Assistant will schedule a follow-up call with the user at their desired time. Once scheduled, the Assistant will send a summary email to the practice’s primary point of contact with a summary of call and detailed call-back instructions.

Will you provide any reporting on the the types of leads or on the availability of my staff as part of the pilot?
Yes. RealSelf will provide participating doctors a detailed report every Monday morning tracking lead results from the previous weeks.

Will you offer any additional marketing campaigns as part of Connect Assistant program?
No, not during the pilot phase of the program. However, we are continually evaluating tools and features that make it easier for RealSelf doctors to handle leads. If you feel that this would be a useful feature please let your RealSelf Advisor know.